What are the Limited Warranty terms and Period of Coverage?
This is a Limited Lifetime Warranty and is conditional upon “You” (The original purchaser of the product) having paid in full all sums due to “Us” (BOSS Resurfacing) under the signed contractor agreement or approved Invoice, including any and all extras, upon completion of the product installation. Unless otherwise agreed by both parties in writing, the terms of this limited lifetime warranty shall be as follows: BOSS Resurfacing shall warranty our Mega-Crete polymer modified concrete products as long as you legally own and reside at the property address at which the product was installed. The care and maintenance of your decorative concrete surface is your responsibility and the conditions under this provision are required to insure the validity of this warranty. For customer who do not want to go through the process of maintaining their decorative concrete surfaces, (though not required) BOS Resurfacing offers a Comprehensive Professional Maintenance Program solution for all of our decorative concrete customers. Participants in the maintenance program not only receive additional care services that significantly protect your decorative concrete but are provided the peace-of-mind that their decorative concrete investment is being professionally maintained and protected by the manufacturer of the product. Please be advised that failure to follow the care and maintenance process may result in voiding the warranty of your Mega-Crete decorative concrete. Remember, we only warranty the products performance if properly maintained. Product failure due to negligence of proper care and poor maintenance is not covered by this warranty. The warranty is non-transferable and is only valid if all of the terms and conditions listed on the original contractor agreement or Invoice have been satisfied. This warranty is limited to repairing only those areas which have failed directly due to a product related failure.
What Does This Warranty Cover?
The warranty pertains only to our Mega-Crete product line and is limited to repairing or replacing only those areas which have failed due directly to product related conditions. If a material related failure occurs, We will supply the appropriate labor and material to correct the condition for as long as you own and reside at the property location. For commercial customers, the warranty shall be valid for as long as the owner of record maintains ownership of the property(s) where our Mega-Crete products were installed.
What Makes This Warranty Limited?
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY US FOR THE PRODUCT PURCHASED AND IS PURSUANT TO THE DETAILS LISTED IN THE ORIGINAL TERMS AND CONDITIONS LISTED ON THE ORIGINAL SIGNED CONTRACTOR AGREEMENT. THIS WARRANTY IS GIVEN IN LIEU OF, AND SUPERSEDES AND REPLACES, ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND/OR AGREEMENTS, INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES IMPLIED BY LAW, SUCH AS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
IN THE EVENT OF ANY PRODUCT RELATED DEFECT IN, OR FAILURE OF, THE PRODUCT, OR IN THE EVENT THE PRODUCT FAILS TO PERFORM, OUR SOLE AND EXCLUSIVE OBLIGATION IS TO PROVIDE REPLACEMENT PRODUCT AND PAY FOR REPLACEMENT LABOR SUBJECT TO THE LIMITATIONS SET FORTH IN THIS WARRANTY; PROVIDED, THAT IF THE SAME PRODUCT IS NOT AVAILABLE WE MAY REPLACE WITH A SIMILAR PRODUCT AT OUR SOLE DISCRETION.
IN NO EVENT SHALL WE BE LIABLE OR RESPONSIBLE FOR ANY OTHER COSTS, ATTORNEY’S FEES, EXPENSES, LOSSES OR DAMAGES (REGARDLESS OF WHETHER THEY ARE DEEMED TO BE DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL) THAT ARE IN ANY WAY RELATED TO THE PRODUCT OR ANY FAILURE OF THE PRODUCT TO PERFORM AS REPRESENTED OR EXPECTED AND WHETHER ARISING IN CONTRACT, WARRANTY, NEGLIGENCE, OR OTHERWISE. WE DO NOT ASSUME LIABILITY FOR ANY WARRANTY, LOSS OR DAMAGE OTHER THAN AS EXPRESSLY STATED IN THIS LIMITED WARRANTY. WE ARE NOT LIABLE FOR ANY LOSSES OR DAMAGES RELATED TO OR INVOLVING SUBSTRATE RELATED FAILURES HERIN DESCRIBED.
BOSS Resurfacing will provide replacement Product and reasonable labor charges not to exceed the percentage of the amount of the original invoice, equal to the percentage of Product replaced. For purposes of this warranty, the original invoice amount includes the price of the Product and installation labor paid at the time of the initial installation.
Our total liability, whether for breach of contract, warranty, negligence, violation of any statute, regulation or ordinance, or otherwise, is limited to the purchase price of the particular Product sold under this warranty as stated on the original contractor agreement and/or invoice.
We reserve the right to approve the warranty repair service provider who will perform the warranty claim service. All warranty claim payments will be made to the warranty repair service provider who has been authorized by us to perform the warranty service pursuant to the terms of this warranty.
Oral or written statements by any party other than in this warranty should not be relied upon by you, and are not part of this warranty. NO OTHER PERSON OR ENTITY, INCLUDING THE SALES REPRESENTATIVE, HAS ANY AUTHORITY OR POWER TO MODIFY OR EXTEND THIS WARRANTY.ONLY DECORATIVE CONCRETE ITEMS THAT ARE LISTED ON THE CONTRACT AND/OR INVOICE ARE COVERED BY THIS WARRANTY.
THIS LIMITED WARRANTY CAN ONLY BE MODIFIED BY A WRITTEN AGREEMENT SIGNED BY THE PRESIDENT OF BOSS RESURFACING.
How do I take care of my decorative concrete surface?
Cleaning and sealing your decorative concrete should be done on a regular basis, just like any other home maintenance. The frequency will depend on how high the traffic area is to cars, foot traffic, and any chemicals the decorative concrete is exposed to such as chlorine, salt water, stabilizer and the like. To help protect the surface of your new decorative concrete surface, we recommend resealing every 2-3 years although customers in a more aggressive environment or people who have salt-water pools may choose to re-seal more frequently. If you wait longer you may notice the surface color to fade slightly. Keeping a fresh coat of sealer will protect and keep the color as vibrant as the day it was installed. Although we offer a comprehensive Professional Decorative Concrete Maintenance Program, you can purchase our sealer by contacting the store or your sales representative. For more information on our professional maintenance program, complete the form on the web site located at the bottom of the warranty page or call the corporate office. Sealing will help to prevent staining, and helps to create water-tight protection. Over time, an unprotected decorative surface may begin to exhibit small check cracks exposing the decorative surface to potential damage from chemicals, and freeze/thaw cycling. Preventing water and frost penetration will help to prolong the life and prevent damage to your decorative concrete surface. Sealing will also keep the color vibrant and make the surface easier to clean. To determine if you need to re-seal your concrete product, perform a splash test: sprinkle water on the concrete surface, if the water is absorbed and makes the surface noticeably darker, the surface is not protected and may require additional antiquing coloration, and sealer to restore its original beauty. If it does not absorb and beads on the concrete, the surface should be protected and may not require re-sealing. You should always consider having the surface evaluated if you are unsure of the sealers integrity.
Normal cleaning can be easily accomplished with a garden hose or a power washer. Use dish soap or a medium bristle broom to remove residue. Apply, scrub, and rinse thoroughly to remove all residue. Indoor surfaces that do not have slip-guard may be cleaned by mopping, use of carpet cleaning machine, steam cleaner, floor scrubber with light duty pad, a wet/dry vac, or other related cleaning equipment that will not damage the surface and adjoining wall. Exterior surfaces may be hosed or low pressure washed (maximum pressure 1500 psi). Just as you routinely wash and wax your vehicles and have your carpets cleaned on a regular basis, your decorative concrete surface requires cleaning attention as well to maintain its' beauty and longevity.
Decorative concrete surfaces (when sealed) are "stain resistant", not "stain proof". The sooner stains receive attention, the easier they are to remove. Stains can remain permanent if they are allowed to penetrate into the surface. Residue such as tree sap or road tar may be spot cleaned with either Goo Gone or Dissolves-It and then rinsing with water afterwards. Tire marks on driveways or garage floors can be removed with driveway cleaners or engine de-greases. Rinse well with water afterwards. Only use products approved by BOSS Resurfacing. You should never use cleaners containing ammonia as our sealers are high solids acrylic and ammonia is one of the main ingredients in some acrylic strippers. You should also never use solvent based cleaners as the solvent may attack and damage the original sealer base. Exterior plastic or carpet mats over your stamped concrete is not recommended. They may hold in moisture, which contributes to the buildup of minerals within the concrete base and may cause efflorescence under the sealer caused by a continuous presence of trapped water, making it next to impossible to remove. Products such as Lime Away or CLR (calcium-lime-rust) may remove surface deposits to some degree but stripping and re-sealing may be required to completely remove efflorescence. However, a whitish residue may still remain. If you use a floor mat, you should remove it from the area and clean the area beneath to ensure not moisture damage is occurring. Our Stamped concrete surfaces are durable and are highly resistant to ware but we recommend using protective caps on furniture legs to protect the sealed surface against incidental scratching of the sealed surface and to help minimize the risk of rust stains that may be transferred to the surface from iron or metal furniture.
Stamped concrete is highly chemical resistant when sealed but not chemical damage proof. Care should be taken to rinse and or neutralize any pool treatment chemicals which are in a concentrated form as soon as possible to deter surface damage and discoloration. Salt water from salt-water pools should be rinsed of of the surface from time to time in order to reduce the exposure time. Although, treated swimming pool water itself will not hurt a surface as long as it has been diluted properly. All cleaning solutions must be rinsed thoroughly from stamped concrete. Special care must be taken to properly meter all concentrated cleaning solutions especially those that have an orange citrus base. Janitorial supply houses promote orange citrus cleaners as all natural, non-toxic, and environmentally safe, however they are a natural form of acid. After use of cleaning solutions (especially true of orange citrus) they must be thoroughly rinsed to remove the cleaning material residue. Failure to do so will result in discoloration and etching over time. If concentrated fertilizer contacts your concrete, we recommend it be rinsed away immediately. In general, if you take care of your decorative concrete surface it will provide you with a lifetime of beauty and elegance. If you have any questions about the care of your decorative concrete surface please do not hesitate to call the store or email us: Keith@bossresurfacing.com
What happens if I do not maintain my decorative concrete surface?
The care and maintenance of your decorative concrete surface is your responsibility and the conditions under this provision are required to insure the validity of this warranty. Failure to follow the care and maintenance process may result in voiding the warranty of your decorative concrete. Remember, we only warranty the products performance if maintained properly. Product failure due to negligence of proper care and poor maintenance is not covered by this warranty.
What Does This Warranty Not Cover?
Major issues, including but not limited to: texture, profile, integral coloring, antique coloring, and grout color must be addressed and corrected on the date of installation. Changes must be documented on a change order. Major issues not addressed on the date of installation are not covered by this warranty and are excluded from rework under this warranty. We do not warranty weather related product failures such as hail damage that may occur. We do not warranty sealer related failures as surface maintenance is out of our control and improper maintenance may negatively influence the performance of the sealer. Though a properly maintained surface is resistant to various chemicals, salt and pool chemical damage to the decorative concrete surface is not covered by this warranty (Refer to maintenance procedures above). It is recommended that you maintain your surface and occasionally reseal your concrete overlay to protect the surfaces from staining and surface color ware. We, as an installation contractor, cannot assume any responsibility as to the existing site conditions in applying or installing our floors or flooring systems as it pertains to the condition of the foundation, soil, slab, stability, ground water, water vapor, moisture drive or the presence and condition of vapor barrier. Problems with any or all of the above may negatively influence the performance of any flooring application. If any of these problems are suspect, appropriate measures should be taken and if necessary, corrections should be made prior to any floor application. Should you be concerned with any structural or substrate stability issues, these issues should be addressed prior to us starting the job. Please note that at no time will unaffected or non-failing areas be repaired or replaced. Any verbal agreement from sales representative is not covered by this warranty unless the Item discussed or agreement details are listed on the contractor’s agreement and/or Invoice.
Our decorative concrete products are of the highest quality available on the market but are ultimately only as good as the surface that we are resurfacing. Therefore, if the existing substrate has existing cracks prior to installation, or if the substrate cracks after the installation has been completed, that damage to the product or the bond line is a direct result of this instability and is not considered a product related failure. We as an installation contractor do not warranty our product against cracking, or any other progressive deterioration, which may occur to existing substrate and the product that has been installed over deteriorating areas. All of our decorative concrete products can be repaired but unless specified in this warranty, any repairs made to correct a defective condition will be charged at the current rate for said repair. No other warranty, either expressed or implied by any representative, agent, or employee of BOSS Resurfacing will be valid or honored by BOSS Resurfacing. This warranty only covers contracted items. BOSS Resurfacing reserves the right to change the terms of this warranty without notice. Items not listed in this warranty are not covered.
What Will We Do to Correct Problems?
We will schedule and provide the labor & related materials necessary to repair the affected areas to best match the existing product installation.
How Do You Get Service or Information on the Maintenance Program?
Any claim under this warranty must be made by delivering written notification via Email or by certified mail to BOSS resurfacing within 10 days of discovery of such suspect condition. You may email your Warranty request to Keith@bossresurfacing.com or fill out the below form.
For more information on our Professional Maintenance Program, Fill out the below form and receive 40% off of our normal Professional Maintenance program prices. Please call 972-254-2677 for detailed information and to schedule your maintenance.